Village of Schaumburg

noreply@schaumburg.com

101 Schaumburg Ct., Schaumburg, IL, 60193, US

Dial-A-Ride Transportation Survey

Survey Matrix

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Overall Satisfaction

Overall Satisfaction/Very Satisfied

Overall Satisfaction/Somewhat Satisfied

Overall Satisfaction/Neutral

Overall Satisfaction/Somewhat Dissatisfied

Overall Satisfaction/Very Dissatisfied

Phone Dispatch System Ease of Use

Phone Dispatch System Ease of Use/Very Satisfied

Phone Dispatch System Ease of Use/Somewhat Satisfied

Phone Dispatch System Ease of Use/Neutral

Phone Dispatch System Ease of Use/Somewhat Dissatisfied

Phone Dispatch System Ease of Use/Very Dissatisfied

Friendliness of Dispatch Staff

Friendliness of Dispatch Staff/Very Satisfied

Friendliness of Dispatch Staff/Somewhat Satisfied

Friendliness of Dispatch Staff/Neutral

Friendliness of Dispatch Staff/Somewhat Dissatisfied

Friendliness of Dispatch Staff/Very Dissatisfied

Time it Takes to Book a Ride On the Phone

Time it Takes to Book a Ride On the Phone/Very Satisfied

Time it Takes to Book a Ride On the Phone/Somewhat Satisfied

Time it Takes to Book a Ride On the Phone/Neutral

Time it Takes to Book a Ride On the Phone/Somewhat Dissatisfied

Time it Takes to Book a Ride On the Phone/Very Dissatisfied

90 Minute Pickup Time

90 Minute Pickup Time/Very Satisfied

90 Minute Pickup Time/Somewhat Satisfied

90 Minute Pickup Time/Neutral

90 Minute Pickup Time/Somewhat Dissatisfied

90 Minute Pickup Time/Very Dissatisfied

On-Time Arrival - Within 15 Minutes of Quote Time

On-Time Arrival - Within 15 Minutes of Quote Time/Very Satisfied

On-Time Arrival - Within 15 Minutes of Quote Time/Somewhat Satisfied

On-Time Arrival - Within 15 Minutes of Quote Time/Neutral

On-Time Arrival - Within 15 Minutes of Quote Time/Somewhat Dissatisfied

On-Time Arrival - Within 15 Minutes of Quote Time/Very Dissatisfied

Maximum Ride Time - Under 45 Minutes

Maximum Ride Time - Under 45 Minutes/Very Satisfied

Maximum Ride Time - Under 45 Minutes/Somewhat Satisfied

Maximum Ride Time - Under 45 Minutes/Neutral

Maximum Ride Time - Under 45 Minutes/Somewhat Dissatisfied

Maximum Ride Time - Under 45 Minutes/Very Dissatisfied

Driver Courtesy

Driver Courtesy/Very Satisfied

Driver Courtesy/Somewhat Satisfied

Driver Courtesy/Neutral

Driver Courtesy/Somewhat Dissatisfied

Driver Courtesy/Very Dissatisfied

Driver's Driving Style/Safety

Driver's Driving Style/Safety/Very Satisfied

Driver's Driving Style/Safety/Somewhat Satisfied

Driver's Driving Style/Safety/Neutral

Driver's Driving Style/Safety/Somewhat Dissatisfied

Driver's Driving Style/Safety/Very Dissatisfied

Bus Cleanliness

Bus Cleanliness/Very Satisfied

Bus Cleanliness/Somewhat Satisfied

Bus Cleanliness/Neutral

Bus Cleanliness/Somewhat Dissatisfied

Bus Cleanliness/Very Dissatisfied

Driver's Equipment Knowledge

Driver's Equipment Knowledge/Very Satisfied

Driver's Equipment Knowledge/Somewhat Satisfied

Driver's Equipment Knowledge/Neutral

Driver's Equipment Knowledge/Somewhat Dissatisfied

Driver's Equipment Knowledge/Very Dissatisfied

Safety/Security of the Bus

Safety/Security of the Bus/Very Satisfied

Safety/Security of the Bus/Somewhat Satisfied

Safety/Security of the Bus/Neutral

Safety/Security of the Bus/Somewhat Dissatisfied

Safety/Security of the Bus/Very Dissatisfied

Automated Notification System

Automated Notification System/Very Satisfied

Automated Notification System/Somewhat Satisfied

Automated Notification System/Neutral

Automated Notification System/Somewhat Dissatisfied

Automated Notification System/Very Dissatisfied

What time of day do you most frequently use DART. (Select all that apply)

6am - 10am

10am - 12pm

12pm - 2pm

2pm - 4pm

4pm - 6pm

6pm - 9pm

What do you most use DART for? (Please select all that apply)

Work

School

Errands (i.e., groceries)

Leisure

Other

How did you first hear about DART?

Would you like to be contacted by the Village?

Do you have any addition feedback for us or comments you'd like to share?

Phone Number

Preferred Method of Contact